Often, teachers teach at a number of different studios. This can be okay, but can also be problematic. Here’s a typical email I get about this sort of thing.
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hi al,
How would you handle a teacher at your studio that works at multiple studios and promotes other studios/their classes at the other studios while at your studio?
thank you for your time
Kelley
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Kelley,
Thanks for writing. It’s a hard situation to deal with. Unfortunately, letting a teacher, any teacher – no matter how good she is – do this not only takes business away from you, but also sends the message to other teachers that this is okay. Also, it tells students that it’s “normal” to studio-surf (we want students to feel like they belong to YOUR studio).
For example, students who might otherwise buy an unlimited pass from you, may opt for a class card instead so she can take classes elsewhere. Multiply this by many students, and you may be losing a good deal of money.
For some background, it is VERY inappropriate for an employee or contractor of ANY business to refer “customers” to a competitor (unless your business is truly unable to fulfill the customer’s needs). This is even more true if the teacher will personally benefit from the referral. Many organizations will immediately fire someone who does this. Don’t be persuaded that it’s “OK”. It’s not.
Okay, how to deal with it…
Have a kind but clear talk with her. Explain that it is against studio policy for teachers to promote their classes at other studios. Usually this is enough. If she challenges you, don’t take it personally, she may just feel defensive. End the conversation assuming that she “gets it.”
If it comes up again, consider giving her one more warning. If she persists, it may be time for her to move on.
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